Krabi Digital Solutions ("we") collects only the personal data we need to talk about your project and deliver our services. This page explains what we collect through krabitech.com, our contact channels and our Facebook app, how we use it, how long we keep it, and how you can exercise your rights under Thailand’s Personal Data Protection Act B.E. 2562 (2019) (PDPA).
In short
We only collect what you send us, to reply and to do the work
No analytics or advertising cookies, and no tracking of what you do
We never sell or rent your data to anyone
You can see, correct or delete your data at any time
01Who is responsible for your data
Krabi Digital Solutions, a web and digital systems team based in Krabi, Thailand, is the data controller for this policy. For anything about your personal data, email [email protected] or call +66 80-893-0617.
02What we collect
Contact form: your name, email, phone number, the service you are interested in and the message you write. The form sends this to our team as an email; the website does not store it in a database.
Other channels such as LINE, Facebook, phone and email: whatever you send us, such as your account name, profile picture, messages and attachments.
When you become a client: what we need to do the work and issue documents, such as your business name, billing address for quotations and receipts, and system accounts you hand over for us to manage.
Technical data: our server logs IP addresses, times, pages requested and browser type for security and troubleshooting. The contact form keeps your IP address briefly in memory to stop repeated submissions (spam), then discards it.
Anything typed into the forms on our sample websites (/demos) is only a demonstration: it is checked for format and thrown away, never stored or sent to us.
03Cookies and third-party services
The website only uses cookies it needs to display correctly: kds-settings and colorPref remember your light or dark theme. They contain nothing that identifies you.
We do not use Google Analytics, the Facebook Pixel, or any advertising or tracking cookies. The main website serves all of its fonts and images from our own server. Some sample websites under /demos load images, fonts or maps from Unsplash, Google Fonts and Google Maps, which see your IP address under their own policies.
04How we use your data
To answer your questions, estimate costs and send the quotation you asked for (steps you requested before a contract).
To carry out our contract, deliver and maintain your project, and issue financial documents (contract and legal obligations).
To keep the website secure, block spam and fix problems (legitimate interests).
We do not send you advertising or newsletters unless you ask for them, and we never sell or rent your data to anyone.
05Who we share it with
We share data only as far as needed to provide our services:
Our email provider, which may store data on servers outside Thailand under its own safeguards.
LINE and Facebook, when you contact us there; your data is then also covered by those platforms’ privacy policies.
Providers used in your project, such as domain, hosting or payment gateway providers, only when that work needs it.
Government authorities when the law requires it.
06Our Facebook app
Krabitech Scheduler is an internal app that uses the Facebook Graph API only to schedule and publish posts on the Krabi Digital Solutions Facebook Page.
It can only access Pages we manage. There is no Facebook Login for the public, and it does not collect personal data about other Facebook users, such as profiles, friend lists, comments or messages. The Page access token is kept secret on our systems and never shared.
07How long we keep it
Enquiries that do not lead to a project: up to 2 years after your last contact, then deleted.
Client data and project documents: for the length of the contract and aftercare; accounting and tax records for as long as the law requires.
Server logs: only as long as needed for security, then removed as the logs rotate.
08Security
The website always uses HTTPS. Our systems and accounts use strong passwords, access is limited to the team members who need it, and software is kept up to date.
09Your rights
Under the PDPA you have the right to:
Access your data and get a copy of it
Have inaccurate or outdated data corrected
Have your data deleted, destroyed or anonymised
Restrict or object to how we collect and use it
Receive your data, or have it transferred to someone else
Withdraw any consent you have given
Send requests to [email protected] and we will reply within 30 days. If you believe we have mishandled your data, you can complain to Thailand’s Personal Data Protection Committee (PDPC).
10How to request data deletion
To have us delete your data:
Email [email protected] with the subject "Personal data deletion request", or tell us on LINE or by phone.
Give your name and the channels you used to contact us, such as your email, phone number, or LINE or Facebook account name, so we can find everything.
We may ask you to confirm your identity first, so nobody else can delete your data.
We delete your data within 30 days and confirm through the same channel.
Data the law requires us to keep, such as accounting and tax records, is kept until that period ends and then deleted.
The Krabitech Scheduler app does not store any data about Facebook users, so there is nothing from the app to delete. If you have messaged or commented on our Page and want that removed, follow the steps above.